Citizen’s Academy Part III

True-crime research, novel writing research, and updates.

***READER DISCRETION IS ADVISED***

Robin Lyons, Author websiteBLOG POST #225: I have much respect for those who are able work in a 911 call center. It truly takes a special person to be a 911 operator. During this deadly pandemic, I’m sure the Com Centers are overwhelmed.

The tour of the communications center ‘Com Center’ was brief. We were only allowed to view the room from the doorway. The large, dark, windowless room had numerous computer stations—each with two or more monitors.

You could hear a few of the conversations the operators were having with callers. The entrance door was always locked, and the cameras were always recording.

Operators received training for six months to one year. The radio use training required the most time. At the time I went through the program, there was a high rate of turnover, and most didn’t make it through the training. The crews worked three twelve-hour shifts, with a variable day to complete the full 80 hours per two week pay period.

We were given a hand out with all the dispatch codes, my local sheriff department uses. The codes can be a little different from agency-to-agency. I think the alphabet is pretty standard. If you’d like a copy of the handout, let me know, and I’ll happily share it with you.

A = ADAM H = HENRY O = OCEAN V = VICTOR
B = BOY I = IDA P = PAUL W = WILLIAM
C = CHARLES J = JOHN Q = QUEEN X = XRAY
D = DAVID K = KING R = ROBERT Y = YELLOW
E = EDWARD L = LINCOLN S = SAM Z = ZEBRA
F = FRANK M = MARY T = TOM
G = GEORGE N = NORA U = UNION

When an operator received a call, they needed to type into a screen quickly; who, what, when, where. The information showed up on the screens in the officer’s vehicles as “in progress.” Probably faster or more streamlined now, as my class was in 2013. In progress, bumped the information to top priority on the officer’s screens. As the operator added more data, the system determined which officers and how many should respond.

The next segment in the Citizen’s Academy series will be on the Jail Tour.

Here are the links if you missed Part I or Part II.

What are your thoughts on the Citizen’s Academy series? Join the conversation on the website. We talk about the sensitive subject of true-crimes, often occurring at or connected to schools.

Do you know of a true- crime you’d like to share? Email me so we can discuss the details.

Thanks for reading!

 

-Robin

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4 thoughts on “Citizen’s Academy Part III

  1. Rebecca

    I enjoyed your Citizen’s Academy series. I know they have programs for children, in my area, but perhaps they have them for adults. I think it’d be a great experience! Thanks for sharing.

    • Robin Lyons

      You’re welcome, Rebecca! Thank you for reading the post and for your comment. It is an interesting program. I plan to go again in the near future.

    • Robin Lyons

      Thank you for reading the post, Mark. It’s crazy to think someone would attack a 911 operator. The job is stressful enough on it’s own.

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